Before you cancel your order – please take a moment to read this.
Of course, you have the right to cancel your order, and we make this as easy as possible for you. However, we would like to show you what a cancellation means for us as a small team:
- High administrative effort: Every cancellation has to be processed manually in several systems – from order processing to logistics and accounting. This takes up time and resources that we would otherwise invest in advice and shipping.
- Payment fees stay with us: If you paid by credit card or PayPal, fees are charged to us – both for receiving the payment and for refunding it. These costs are not reimbursed to us, even though you receive your money back in full.
- Cancellation with the wholesaler is not always possible: If your order includes sheet music (print editions), we have to cancel these items with the wholesaler. Unfortunately, this is not always possible – in the worst case, we are left with the goods.
If you are unsure whether the products you ordered are the right ones for you, we are happy to advise you personally – often, adjusting the order can save a lot of effort for both sides.
